FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

SHIPPING FEE

New Zealand- FREE shipping throughout New Zealand.
Australia - We offer $12 standard shipping for all our orders.
Rest of the World - $30* Conditions Apply

PROCESSING TIME
Usually, we need 3-5 working days to prepare for orders. We are very specific about our quality and we take several quality checks. 

SHIPPING TIME
Shipping usually takes on average 5-7 business days (for New Zealand orders) and in rare cases 7+ business days. The delivery time is not always stable, and it is out of our control too. We use NZ local postal services for all our deliveries.
Orders to Australia may take around 7-10 business days.

DELIVERY TIME
Delivery time is processing time plus shipping time


*All prices in NZD

WHAT PAYMENT METHODS CAN I USE?

Ederra accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express.
  • Fast Checkout options like Shop Pay, Google Pay and Pay Pal.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Please have a read about our returns policy listed here
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